Guarantee and Return Policy

NB: Our Guarantee and Return Policy information is currently being finalized for the Demo version of our website. This information will be updated soon to ensure that your rights and concerns are adequately addressed. We value your trust and patience as we work to provide you with a clear and comprehensive policy that aligns with legal requirements. Thank you for your understanding.

At Boptid, we take pride in the quality and craftsmanship of our necklaces. We are committed to providing you with a product that not only meets your expectations but also exceeds them. That’s why we offer a guarantee on all our necklaces to ensure your complete satisfaction.

In compliance with Finland and EU product guarantee standards, our necklaces are backed by a warranty that covers any manufacturing defects or issues with the materials used. If you encounter any problems with your Boptid Necklace, simply reach out to our customer support team, and we will be happy to assist you.

Your trust and satisfaction are of utmost importance to us, and we want you to have peace of mind knowing that your purchase is protected. With our guarantee, you can wear your Boptid Necklace confidently, knowing that we stand behind the quality and performance of our product.

We are dedicated to delivering a solution that brings safety and reassurance to families, caregivers, and communities. If you have any questions or concerns about our guarantee or need assistance with your necklace, don’t hesitate to contact us. Your safety and satisfaction are our top priorities, and we are here to support you every step of the way.

Return Policy

At Boptid, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your Boptid Necklace, we offer a hassle-free return policy in accordance with EU standards.

You have the right to return your necklace within 14 days of receiving it, without providing any specific reason. To initiate a return, simply contact our customer support team, and we will guide you through the process.

Please ensure that the necklace is in its original condition and packaging, with all accessories included. Once we receive the returned item, we will process your refund promptly.

In the unlikely event of receiving a defective or damaged product, we will gladly provide a replacement or a full refund, including shipping costs.

Your satisfaction is our priority, and we are committed to ensuring a seamless shopping experience. If you have any questions or need assistance with a return, don’t hesitate to reach

out to us. We are here to assist you and ensure that you have the best possible experience with Boptid.

Shipping Policy
Here is our shipping policy to keep you informed about the process:

Processing Time
– Orders are typically processed within 1-2 business days after payment confirmation.

– Personalized or custom-made items may require additional processing time. Please refer to the product description for more details.

Shipping Options

– We offer standard shipping within Finland and selected European countries.

NB: Currently we only deliver in Finland.

Shipping Time
– Standard shipping within Finland usually takes 2-4 business days.

– Shipping to other European countries may take 5-10 business days, depending on the destination.

Shipping Cost

– We are delighted to offer free shipping with no additional cost to you, regardless of your location or the selected shipping option.

Order Tracking

– Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the delivery status of your package.

International Shipping

– For international orders, please note that customs duties and taxes may apply upon arrival in your country. These charges are the responsibility of the recipient and may vary depending on local regulations.

Undeliverable Packages

– In the event of an undeliverable package due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply for reshipment.

Shipping Delays

– While we strive to deliver your order on time, unforeseen circumstances such as weather conditions or logistics issues may cause shipping delays. We appreciate your understanding in such cases.

Lost or Damaged Packages

– In the unlikely event that your package is lost or damaged during transit, please contact our customer support immediately, and we will assist you in resolving the issue.

For any further questions or concerns regarding shipping, please feel free to reach out to our support team.

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